Administrative Medical Assisting, 5th edition, is the most comprehensive, hands-on text and workbook learning package available for medical office administration students and professionals. The text features a new chapter on office managerial responsibilities, compliance topics integrated throughout the text, and content on computer use in the medical office integrated within the chapters. The text emphasizes a customer-service approach to the provision of health care. Guidelines leading to an improved health care consumer/provider relationship are included in each chapter. Icons identify content on legal issues, patient education, computer applications, related workbook exercises, and resources. Job skills are provided in a step-by-step format.

Product Benefits:

• New 4-color design highlights the numerous features of the 5th edition and enhances the usability of the text
• More than 70 step-by-step procedures for medical office job skills that support the practical exercises in the workbook
• Learning objectives at the beginning of each chapter followed by skill performance objectives
• RMA competencies and CMA competencies are listed for each chapter to link content to performance and professional credentials
• Stop and Think critical thinking situations include a case study, questions to promote problem solving, and suggested responses to the situation
• Compliance boxes emphasize the responsibilities of the administrative medical assistant in protecting the privacy of patient information/records in response to HIPAA regulations
• Heart of the Health Care Worker focuses on customer service issues and medical assistant responsibilities in each chapter
• Emphasis on patient education, both for preserving wellness and managing illness