Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available (includes book + StudyWare CD-ROM). Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

Features:

More than 80 step-by-step procedures supporting over 100 job skills, which map to ABHES and CAAHEP competency standards

Includes topical material on HIPAA and benefits of Internet access for patient education and medical practice management

Feature boxes identify content on customer service, patient education, and compliance and highlight related computer applications and workbook exercises

"Stop and Think" scenarios have been expanded at the end of each chapter to include a case study, critical thinking questions, and suggested responses

Includes discussion on the latest in technology, including paperless offices and electronic medical records

New chapter on the Art of Communication added to aid in interpersonal and professional communication

Certification exam style review questions and correlating RMA, CMA, and CMAS competencies are provided for each chapter

Competency-based Performance Objectives map to procedures in the textbook and Job Skills in the workbook

Student Software CD includes interactive StudyWARE and the Critical Thinking Challenge