This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3

Product Benefits:

• case studies in each chapter put theory into action
• written in plain, easy to understand language for broad understanding
• coverage of global issues illustrates the value of TQM in the international economy
• basic statistical process control (SPC) and other quality analysis tools are presented to enable the reader to apply these tools without previous training in statistics.